Sainsbury Wing or Wolfson Fertility Centre at Hammersmith Hospital

Wonderful staff and very professional medical treatment.

Very good

Super efficient, very kind staff, effortless

My visit was a quick referral from a different specialist. I had a very positive experience from arrival. Efficient reception team, clear and respectful discussion with my Doctor and care with the nurse team. When you are feeling vulnerable, having such a professional specialist team made me feel I was absolutely in the best place.

The car park needs more disabled parking spaces

Excellent service, pre-assessment , both pre and post op.

Mr Saravelos and his team made us feel at such ease for our Frozen Embryo Transfer. He was so patient and helped talk through the procedure in a way I could understand. He kept me calm through the procedure, which previously have been a really painful experience for him. The Nurse Raj was also great and helpful and managed to get all our prescriptions done before the transfer so we didn’t have to wait around. Really great time and brilliant experience.

My recent experience at the Wolfson fertility clinic has been good. Appointments have been quick and early scans available to fit with other commitments. Staff are kind and respectful.

I waited over an hour to be seen for my pre admission appointment. After being admitted and been shown to my room I was left for 5 hours in a cold room without anyone checking on me or giving me information about when my operation would be. Staff only turned up when I called and was then able to get some water as I was then advised that my operation was being delayed for a few hours. Short staffed. Slow to respond to buzzer calls. Staff always seemed to be busy doing something else other than looking after patients. Quite noisy ward during the day with people’s loud voices/laughing. Outdated facilities, no overhead bed light so had to have the main big room lights on all the time, which I could not control. I was moved to a different room after my operation as the first one did not have sufficient heating. The en-suite bathrooms are very outdated. Very short shower hose. In my second room there were 2 Rentokill boxes in shower. 50% of staff were friendly. I had major abdominal surgery. My night nurse was very compassionate and took very good care of me for 2 nights. I was discharged with the insufficient amount of painkillers to take home and without a physio assessment or much information about what symptoms to look out for and how to help recovery. I had to contact my own GP to get enough painkillers. Once discharged I had to walk with my husband all the way to the car at the pickup parking as there was no porter or wheelchair available. I had given 1h notice and then let her know again 10minutes before my husband arrived to collect me.

Coming to see the wonderful Professor Fotopoulou is a most pleasant experience when you visit St Sainsbury's wing - everyone very friendly